What does the warranty cover?
Novacorr Healthcare Pty Ltd ('Novacorr') warrants that its products are free from defects in materials and workmanship under normal use.
What is the warranty period?
- Electric Adjustable Beds & Chairs: 5 years structural frame
- Electric Actuators & Motors: 2 years
- Handsets & Electrical Controls: 1 year
-Upholstery ( Stitching & Workmanship): 1 year
- Castors, Accessories & Other Components: 1 year
This does not include:
- General wear and tear
- Pulls, tears, stains in fabrics, covering or damasking.
- Any items that have been altered or changed by persons or companies other than employees of Novacorr Pty Ltd.
- Water damage
- Fire damage
- using the product over the Safe Working Load (SWL)
- If products are known to have been in contact with any faecal matter, urine and other bodily fluids capable of carrying infection and does not have waterproof cleanable materials then this product becomes an un repairable item due to infection control regulations.
What are the exclusions in the warranty?
- Damage due to misuse, neglect, aduse, or accident
- Wear and tear including fabric fading, foam compression, scuff marks, or improper cleaning.
- Modifications or repairs by unauthorised personnel.
- Products used in no residential environments unless specified
- Batteries, cords, and remote controls beyond 12 months
Are there any service calls or labor chargers during the warranty period?
It is the client’s responsibility to pay for all call out fee’s and labour charges for any warranty repairs, general repairs or services. The call out fee’s and labour charges are at the discretion of Novacorr Healthcare or the approved repairer.
Do you have a followed maintenance Schedule to keep warranty valid?
It is highly recommended that all products are serviced bi-annually for general wear and tear and maintenance upkeep. If there has been no service or maintenance on a product that has failed due to the lack of maintenance the Warranty will be void. It is the client’s responsibility to arrange any services or maintenance on a product by Novacorr or an approved provider. Prices will vary, please contact the office for quotations.
Do Payments having to be paid upfront for services or Call out?
All payment of invoice MUST be paid on or before delivery date. If unpaid by this time please see the below late payment fees.